FAQ
1. Where do your shoes ship from?
- Our products are shipped from our international partner warehouses to the UK.
Once they arrive in the UK, all deliveries are handled by Royal Mail.
2. What are your delivery times?
Delivery usually takes 8–10 working days.
During busy festive periods (especially November–December), delivery may take up to 15 working days due to global shipping delays and increased parcel volumes.
3. What is your processing time?
Processing takes 1–5 working days.
This is because:
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Some stock is held in our main warehouse
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Other items are stored in a backup warehouse and may need to be transferred before shipping
You will receive a tracking number once processing begins.
4. Why did I receive a tracking number if my parcel hasn’t been dispatched yet?
Our system automatically generates a shipping label when your order enters the warehouse picking and packing stage.
This means your tracking number may appear before the parcel is physically dispatched.
This is completely normal and simply means your order is being prepared.
5. Why does Royal Mail say “We’re expecting your parcel” or “Label created”?
This message appears because:
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The parcel is still outside the UK, and
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Royal Mail tracking only activates once the parcel enters the UK
Once the parcel arrives in the UK and is scanned by Royal Mail, tracking updates will appear.
6. Why can’t I track my parcel outside the UK?
Royal Mail tracking only becomes active once the parcel reaches the UK.
While the package is travelling internationally, tracking updates will not show on the Royal Mail website.
If you need an update before the parcel reaches the UK, please contact us and we’ll check the international tracking for you.
7. My tracking hasn’t updated for a few days — is that normal?
Yes. International tracking often pauses while parcels are in transit.
Updates usually resume once the parcel reaches UK customs or Royal Mail’s distribution centre.
8. Who do I contact if I’m worried about my order?
You can contact us anytime and we’ll be happy to help check the status of your order.
Email us at: [email protected]
9. Can I cancel my order after placing it?
Yes — depending on the order status.
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If your order hasn’t been shipped yet, we can cancel it
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If it has already been dispatched, cancellation is no longer possible
Please contact us as soon as possible and we’ll check for you.
10. Can I change my delivery address after ordering?
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If your order hasn’t shipped yet, we can update your address
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Once the order has been dispatched, changes are no longer possible
Please contact us quickly if you made a mistake.
11. Do you offer returns or exchanges?
Yes.
If your item is unworn and in its original condition, you may return or exchange it.
Please contact us and we’ll guide you through the process.
12. What happens if my parcel is delayed?
Delays can occur due to customs or busy periods, especially during November–December.
If your order goes beyond the expected delivery timeframe, contact us and we’ll investigate immediately.
13. Do you offer free shipping?
Yes — we offer free shipping on all UK orders.
No minimum spend and no hidden fees.
14. Why are your prices lower than other UK sellers?
Our prices are lower because our stock is stored outside the UK.
This allows us to avoid high UK warehouse and middle-man costs, and pass those savings directly to you.
Delivery may take a little longer, but many customers prefer paying less rather than paying 3× more for the same quality.
15. Is the quality the same as UK sellers?
Yes — the quality is the same.
Many UK sellers source from the same suppliers and resell at higher prices.
We simply remove the extra steps to keep our prices affordable.