Policies

At The Luxro UK, we want you to love your purchase. If for any reason you’re not satisfied, you may request a return under the following conditions.

Return requests must be made within 7 days of receiving your order. Items must be unused, unworn, and returned in their original packaging. Returns that do not meet these conditions may be rejected or refunded at a reduced amount.

To start a return, please email [email protected] with your order number and reason for return. Our team will provide you with return instructions and a return address.

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Exchanges for size or style are subject to stock availability. If your item arrives damaged or incorrect, please contact us within 24 hours of delivery with photos, and we’ll resolve the issue at no cost to you.

Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

We may collect personal details such as your name, email address, phone number, and delivery address. Payment information is processed securely through trusted third-party providers, and we do not store full payment details. We may also collect website usage data such as cookies, IP addresses, and browsing activity to help improve your shopping experience.

Your information is used to process and deliver orders, communicate with you regarding your purchases or enquiries, improve our products and services, and send promotional offers if you have opted in.

We use cookies to enhance your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings at any time.

We follow UK GDPR guidelines and take appropriate measures to protect your data. You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at [email protected].

Terms & Conditions

• By accessing or purchasing from The Luxro UK, you agree to the following terms and conditions.
• The Luxro UK operates as an independent online retailer offering fashion-inspired footwear. We are not affiliated with, endorsed by, or associated with any designer brands.
• All products sold are designer-inspired and not officially branded merchandise. Product images and descriptions are provided as accurately as possible, but slight variations in colour, fit, or detail may occur.
• All prices are listed on the website and orders are confirmed once payment is successfully processed. We reserve the right to cancel or refuse any order if fraud or misuse is suspected.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. All website content, including text, images, and design, is owned by or licensed to The Luxro UK and protected by applicable laws.

Your Privacy Choices

As described in our Privacy Policy, we collect personal information through your interactions with our website, including through cookies and similar technologies. Some of this information may be shared with third-party advertising partners to display relevant ads on other websites.

Depending on your location, you may have the right to opt out of certain data sharing activities that may be considered targeted advertising. If you visit our website with the Global Privacy Control opt-out preference enabled, we will respect this signal where required by law.

For more details about how your information is used and your privacy rights, please review the Privacy Policy above or contact us at [email protected].